FREQUENTLY ASKED QUESTIONS
If we're not able to answer your reservation and facilities questions here, please scroll down to the contact form below.
Where are Cresta hotels located?
We have a total of 17 hotels and resorts in the southern African countries of Botswana (11 sites), Zimbabwe (five sites) and Zambia (one site, in Lusaka).
What is your cancellation policy?
Guests are not charged for cancellations received 72 hours prior to check-in. For cancellations 48 hrs prior to check-in, we charge 50% of the first room night. Regrettably, cancellations 24 hrs prior to check-in will incur a 100% charge of the first room night.
For group bookings, cancellations received between 15 and 24 days prior to check-in will be charged 50% of the total booking value. Cancellations received between 8 and 14 days prior to check-in will be charged 75% of the total booking value, whereas cancellations received from 7 days prior to check-in will be charged 100% of the total booking value.
How do I change or cancel my reservation?
It’s easy to change or cancel your reservation at any Cresta hotel. Please review our cancellation policy here, or contact our central reservations office for assistance.