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FAQs

FREQUENTLY ASKED QUESTIONS

If we're not able to answer your reservation and facilities questions here, please scroll down to the contact form below.

Where are Cresta hotels located?

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We have a total of 17 hotels and resorts in the southern African countries of Botswana (11 sites), Zimbabwe (five sites) and Zambia (one site, in Lusaka). 

 

 

What is your cancellation policy?

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Guests are not charged for cancellations received 72 hours prior to check-in. For cancellations 48 hrs prior to check-in, we charge 50% of the first room night. Regrettably, cancellations 24 hrs prior to check-in will incur a 100% charge of the first room night.

For group bookings, cancellations received between 15 and 24 days prior to check-in will be charged 50% of the total booking value. Cancellations received between 8 and 14 days prior to check-in will be charged 75% of the total booking value, whereas cancellations received from 7 days prior to check-in will be charged 100% of the total booking value.

How do I change or cancel my reservation?

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It’s easy to change or cancel your reservation at any Cresta hotel. Please review our cancellation policy here, or contact our central reservations office for assistance.

Our Hotels

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Maun 4
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Mowana Safari Lodge Accommodation
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Cresta Lodge Harare Garden 2023 5