FREQUENTLY ASKED QUESTIONS
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We have a total of 17 hotels and resorts in the southern African countries of Botswana (11 sites), Zimbabwe (five sites), and Zambia (one site, in Lusaka).
Guests are not charged for cancellations received 72 hours before check-in. For cancellations 48 hrs before check-in, we charge 50% of the first room night. Regrettably, cancellations 24 hrs before check-in will incur a 100% charge of the first room night. For group bookings, cancellations received between 15 and 24 days before check-in will be charged 50% of the total booking value. Cancellations received between 8 and 14 days before check-in will be charged 75% of the total booking value, whereas cancellations received from 7 days before check-in will be charged 100% of the total booking value.
It’s easy to change or cancel your reservation at any Cresta hotel. Please review our cancellation policy here, or contact our central reservations office for assistance.
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